FAQ,s
Can we expect the same cleaner every time?
We aim to allocate the same person for all your cleaning sessions. However, if your office/building is bigger and requires a team of cleaners, we will be allocating at least one of them to be the same every time. If your regular cleaner is unable to attend, we will inform you in advance.
Do you provide cleaning materials?
We will be able to provide cleaning materials and equipment upon request.
We offer as a separate one-off service performed by a specially trained team. If you need it, just send us an email or give us a call and we will be happy to arrange it. If you require a bit of extra time for your regular cleaner to target some additional areas, we can book them in for longer sessions on a regular basis to ensure the proper maintenance of your office.
Can you clean a small office?
We welcome customers regardless of their size.
How are the payments made?
Most of our customers pay by direct debit. We also provide a credit account for our daily contract cleaning customers. We accept PayPal, credit, and debit card payments for one-off services.
Can you provide a vat invoice for office cleaning services?
We can provide a weekly or monthly VAT invoice depending on how often you pay.
How are the quotes formed?
Our quotes are based on a few elements: the wages, our agency fee, and whether you have chosen to add any extras (detergents, equipment, consumables, etc.) The price you pay is per hour. Our commercial cleaners get at least London Living Wage. Our agency fee calculation is based on the number of hours per week, insurance and transport costs as well as any management of cleaning solutions and other extras. You can ask for more detail when placing your inquiry with us.
Do you do site visits?
We will be happy to send one of our representatives to have a look at your premises and provide advice on your cleaning needs. At the moment we are limiting direct contact and avoiding non-essential travel so we ask for pictures, videos or floorplans of your property so we can tailor our quotes.
